01
Customer information system
One record per customer: accounts, premises, meters, service connections, tariffs, and history. New connections, transfers, and disconnections run as tracked workflows, not spreadsheets.
Tello-CMB
Run the commercial side
of a utility.
Customer management and billing for operators that invoice at scale — accounts, consumption billing, payments, service requests, and revenue management on one system of record. Built for millions of accounts and the regulators who audit them.
CISAccounts & connections
CRMRequests & interactions
OCCOmnichannel contact centre
InsightCustomer & revenue analytics
What it covers
Six systems utilities normally buy separately.
Most operators run a billing engine from one vendor, a CRM from another, a contact centre from a third, and reconcile them with exports. Tello-CMB is one data model underneath all of it.
02
Billing engine
Consumption-based billing across tariff structures, slabs, taxes, and subsidies. Cycle runs, proration, adjustments, re-bills, and bulk invoicing for millions of accounts.
03
Payments & revenue management
Collections across every channel, reconciliation, arrears tracking, instalment plans, and disconnection lists. Revenue protection flags the accounts that actually need attention.
04
CRM & service requests
Every interaction on one timeline — complaints, new-connection applications, meter disputes, outages. SLA clocks and escalation paths your regulator can audit.
05
Omnichannel contact centre
Calls, SMS, email, WhatsApp, and self-service in one agent console. The agent sees the same account, balance, and open requests the field crew sees.
06
Insight & analytics
Customer, consumption, and revenue analytics. Collection efficiency, ageing, loss hotspots, and billing exceptions — reported, not guessed at.
How a billing cycle runs
Capture, bill, collect, review. Every cycle.
The same four phases every operator already runs — the difference is that all four share one customer record, so a disputed bill, a field visit, and a payment are the same account, not three systems.
01
Capture
Reads in
- Meter and AMI data ingested on schedule
- Field readings and photos from Tello-Core crews
- Exceptions flagged before they reach a bill
02
Bill
Cycle run
- Tariffs, slabs, taxes, and subsidies applied
- Proration, adjustments, and re-bills handled
- Invoices issued across print and digital
03
Collect
Payments in
- Every payment channel reconciled to the account
- Arrears and instalment plans tracked
- Disconnection and reconnection lists generated
04
Review
Close the loop
- Collection efficiency and ageing reported
- Billing exceptions and loss hotspots surfaced
- Regulator-ready audit trail on every account
Who it's for
Operators that bill at scale.
Electricity distribution
Millions of accounts, consumption billing, prepaid and postpaid, loss reduction, and regulator reporting.
Water utilities
Metered and flat-rate billing, connection lifecycle, and arrears management across dispersed networks.
Gas distribution
Consumption billing, safety-linked service orders, and field work tied to the customer record.
Municipalities & telecom
Multi-service billing for operators and public bodies that invoice large subscriber bases.
One platform
The commercial system the rest of Tello feeds.
Tello-CMB is not a standalone billing package bolted onto an unrelated stack. It shares the customer and identity layer with the rest of the platform.
Tello-KYC
Verify the customer's identity at the point of connection, so the account opens against a real, documented person — not a name typed into a form.
Identity verification →Tello-Core
Field crews execute the service orders CMB raises — connections, meter changes, disconnections — with proof-of-work returned to the same account record.
Field operations →Tello-Bridge
Keep existing radio fleets and control-room systems connected to the same dispatch layer your commercial teams already work in.
Interoperability →Next step
Show us your billing problem.
Tell us your account volume, tariff complexity, and what you run today. We will tell you plainly whether Tello-CMB is the right fit.